Returns and Exchanges
Returns and Exchanges Policy
Our Commitment
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to return eligible items for a refund or exchange.
Eligible Items
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
How to Start a Return
To initiate a return:
- Contact our customer service team at influencerthreads@hotmail.com
- Provide your order number and reason for return
- We'll send you return instructions and a prepaid shipping label (if applicable)
- Pack your items securely and ship them back to us
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
If you need a different size or color, we're happy to help! Contact us to arrange an exchange, and we'll ship your replacement item as soon as we receive your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue. We'll arrange a replacement or full refund of the purchase, shipping not included.
Questions?
If you have any questions about our returns and exchanges policy, please don't hesitate to reach out to our customer service team at support@influencerthreads.com.